Closetmaid- Retort

Dear Closetmaid,
I would like to take this time to say thank you. After 5 phone calls, 4 expedite orders, one wrong shipment, and 5 months of waiting, I have finally received the correct pieces to complete our closet. I had no idea that my Blog had such a HUGE following and that they would all unite and protest. How was I to know that they would all boycott your product and that you would see such a sudden drop in sales that your CEO would start asking 'What happened?'. Who knew that I impacted so many people with my little blog??

I can only guess that when the CEO wanted answers, you narrowed it down to your expedite process. I am only guessing here, but I bet you found a mailbox in the Warehouse full of orders with a big red 'X' all over them. Your 'phone takers' would stamp a big red X on the sheet meaning - Expedite. But your warehouse people thought that the X meant it had already been sent.

No matter how you figured it out, I am thankful and my clothes are thankful. I am not bitter about the time i spent on hold during my 5 phone calls, or trying to explain over and over again that I wanted 'Cherry' not White. I am also not bitter that it took me 5 months to finish a project that should have taken a weekend and we had to drag all the tools into our closet TWICE, clean up all the sawdust TWICE, and store all the hardware and make sure we did not misplace screw B14 so it would be ready to secure Board A3 once we received A3....no I am not bitter.

So...thank you

-me